FAQ's
The producer is the designer, gallery, craftsman or the manufacturer mentioned below the product image.
My First Home Studio only partners with premier brands, artists, galleries, design studios and creative makers whose work consistently bespeak quality.
Yes, we do. If you have an idea, simply call our concierge we will do our best to realize it.
Click the ‘ADD TO BAG’ button on the product page, and make a purchase either by registering on our website or checking out as a guest.
You can pay for your purchase using Credit Cards: MasterCard and Visa or with your Debit Card. If the product’s price is less than Rs.20,000, you can opt for Cash on Delivery for purchases within India.
The sale price does not include the shipping, insurance, customs, or taxes. Shipping cost depends on the destination of the object. Customs and taxes may vary depending on the destination country.
Yes. The products on myfirsthomestudio.com have beautiful high quality images. We want you to go through the fine details of the piece you like before you are intrigued to put it in your bag.
Yes, we can. You can click on ‘Request More Info’ button and message us your question. Whether it is a product you like or desire for something customised, our courteous concierge service will do its best to help you with your purchase.
You can place an order on our website 24 hours a day, seven days a week. Our concierge is available to help you at co*******@my***************.com, or by phone at +91 – 9690509047. Mondays to Saturdays, 09.00 – 21.00.
Membership and Registration
Register with us to relish your shopping experience and get:
- Access to our unique offerings that excel in originality and induce luxury in living
- Shop quickly with safely secured card details
- Receive communications from us by e-mail with the latest news, special offers and awe-inspiring designs.
Yes, it is totally safe and secure to shop on our site. We value the trust our customers put into My First Home Studio and do not share their information without their authorization. Please click here to read details on privacy and personal information.
To retrieve your password or change it, click on the ‘Forgot Password?’ option on the ‘Begin Secure Checkout’ page. Enter your Email Id and you will receive an E-mail with a link to reset your password.
You can unsubscribe from our communications by getting in touch with us at in**@my***************.com
Orders and Shipping
We verify your purchase and address details and send you a confirmation email after you make your purchase.
For ready products, it takes 3-4 working days to dispatch your order. In case of customized orders, it takes 5-7 weeks to custom make it and dispatch.
We send the shipping information of your order with the confirmation email after verifying the purchase and address details.
We offer FREE shipping all over India. For International orders, shipping costs will vary depending on the item purchased, as well as method and location of delivery. The final shipping cost for your order will be available on the Payment Page after you have entered your shipping address.
My First Home Studio ships most India orders via FEDEX Ground, however suppliers shipping direct may utilise other shipping methods. International orders are shipped via FEDEX.
Yes, you can send us a message using ‘Request More Info’ button or call our concierge for a transportation quotation.
You will receive the tracking number and carrier information associated with your order in your order confirmation email
My First Home Studio insures each purchase during the time it is in transit until it is delivered to you.
We ship internationally to over 150 countries and offer different shipping options as applicable. We prioritize hassle-free transportation for each order. If, for any reason, we are unable to ship to your country we will inform you before you place your order.
Shipping times will vary depending on whether the item is in our warehouse, shipping directly from the supplier, or made-to-order. The expected shipping date for each item is available under the DETAILS section on the product page.
We are happy to replace or refund any defective items. Please email us your order number and details along with a photo of the damage if possible, within 24 hours of receiving the order. Returned items must be in their original packaging.
You can return an item if it is unused and in the state you received it. Custom Made/Commissioned items/ Items marked as ‘Final Sale’ cannot be returned. We will process any refunds and/or provide credits after the returned goods have been received in new condition and in the original packaging. Your order total will be refunded, minus costs for shipping and handling each way. To return/refund an item, please write to us at in**@my***************.com, a prompt response is assured to such mails. Alternatively, please call our concierge on +91 80030 11110 which remains open 10 AM-7 PM (Monday to Saturday). For detailed information on refunds and returns, please click here.
My First Home Studio celebrates artistic collaborations and believes in partnering with brands, which deserve promotion, home-grown or international. Please email us at in**@my***************.com.
